All i can say right at this moment is DONT USE THEIR BILL PAY! Florence, AL. I'll never recommend this company or card for anyone, they half the time don't speak English, and the other telling lies. This was even verified by the merchant itself.. Go2 Bank refused a three-way call between myself the merchant and how. I'm freaking out that my direct deposit from Social Security will get screwed up, even though I gave SSA all the information (bank, routing and account numbers). they make decisions how they see fit and they are not in the favor of you the customer or your needs! The only problem ihave is with the rewards program. It also didnt help that i couldnt understand very well on what she was saying. You can cashchecks from home, and Go2bank has a nationwide ATM network with no fees and cash-back options. So again, please do not bank with GoBank!!!! Offer valid through April 11, 2023. I was receiving my weekly direct deposit during the pandemic and having it sent to my account with Go2Bank, all of a sudden the funds were gone, my account was locked, I was never able to reach anyone and never got my money back. Now I had in the vault 2,187 when I called it stated that I only have 187.00 in the vault. Cards issued by GO2bank, Member FDIC, pursuant to a license from Visa U.S.A., Inc. Visa is a registered trademark of Visa International Service Association. Customer service (dispute section) is soooo bad! Several years now and I still have 0 problems. Subject to certain terms and limitations. See GO2bank Deposit Account Agreement (PDF) and GO2bank Secured Credit Cardholder Agreement and Security Agreement (PDF) for fees, terms and conditions. I would just completely agree with everything mentioned above. Their representatives are rude and offer no help whatsoever. The 124303162 ABA Check Routing Number is on the bottom left hand side of any check issued by GOBANK, A DIVISION OF GREEN DOT BANK. apply. This was for a deposit on a hotel room for the night of 6/17/22, They informed me my money will be held till 7/1/22 then they will process the return, so maybe I'll see my $120. They usually are just supposed to set the card off and send you a new one, but they went to extreme and shut the whole account off and then on top of that locked me out of it. Bank won't dispute my money. Amazon.in: Buy Microsoft Surface Laptop GO2 Touch Screen 12.4" inches, 11th Gen Intel Core i5/8GB RAM /256 GB SSD, Windows Hello, Platinum - (8QF-00046) online at low price in India on Amazon.in. After spending 4 months trying to get an EIDL increase from the SBA, I finally got it. Maybe I'm lucky but I'd recommend go bank to anyone looking for a debt card not using a traditional brick and mortar bank. And the vault is awesome. To everyone trying to get to your funds after account being locked.. And needing to verify identity.. Go to Facebook Search GoBank use messager to message them.. Chicago, IL, Ryan Silapan Dont have nothing deposited to this bank at all. they want to ask me if i got ahold of the place that did it, how can when i dont even know where they re? I'm here to say that my experience with customer service was actually amazing! EVER happened in the 2 years Ive been with them! And they are no help at all. The Visa Card is issued by Green Dot Bank pursuant to a license from Visa U.S.A Inc. Green Dot Corporation is a member service provider for Green Dot Bank, Member FDIC. Love it! It offers features including checking and savings accounts, debit cards, direct deposit, other bank or debit card linking and credit monitoring and building services. Deposit was released and the pending charge disappeared. Explain your issue with giving your last 4 digits of your debit card.. Routing Number. Miami, FL, Robert Wear I actually love it I get my deposit 2 days early everything is super convenient I don't even have to login to check my balance just pulled the bank screen up and move a little slider. Didnt even try. You can select the Contact Support option on this page. San Diego, CA, PATRICK DALE Used bill pay to pay my bills with no problems for awhile, Until I was notified from one Merchant that they hadnt received 2 payments. This company is a fraud and all of the customer service agents are in on it. Our team is here for you! I hope this review saves someone from this frustration. Visalia, CA, Ruth Anne Resnicow The app also includes the following helpful, and unique, features: The app is available for both Android and iOS. The monthly fee is waived if you have so much in your direct deposit. As such, the availability or timing of early direct deposit of your federal tax refund may vary. I love the ease and convenience of my GoBank account and the app! Pittsburg, CA, Alyssa Mancuso No, a GO2bank Visa debit card is linked to your primary deposit account. I started a chat with an agent throughly the app because you cant physically talk to anyone on the app phone! Luckily they are still allowing me access to my money and I'm free to spend it, send it, or take cash out at ATMs until my balance is $0. 124303162. I would give 0 stars if I could. front and back. Dont use this bank!!!! If I could vote negative stars, then I would. ugh, NO!they take the money when they send the checks! Like I said until today its been AWESOME! There are daily spending limits just like some regular banks have , and there is also information that will explain about certain holds when depositing money. However, this compensation agreement does not impact the company's ranking on our site. Just because I called to dispute something I didnt recognize! So I'm not sure if the problems are with the Walmart versions which have a different customer service number or if I am just lucky. My opinion is DO NOT USE THIS BANK. They cannot direct deposits from a 'foreign' bank despite the fact that the deposit would come from a domestic bank and is a social security payment from Europe. Bank endangers customers and won't answer phone. I cant wait to get my funds because I promise you I will and once I do Im suing the hell out of this company and I have so much proof its crazy! In some cases, the order of the checking account number and check serial number is reversed. (714)736-9811 We have had our ups and downs such as compromise alerts and freezing accounts. The customer service is highly unprofessional. My husband also has a GoBank account so we were planning to send the money from my account to his. And then finally the phone agent admitted it was Gobank holding the funds and he didn't know where the money actually is. While it costs nothing to make a direct deposit into Go or Go2 bank. Welcome to GO2bank! I have read reviews on other websites like this and everyone is saying the same thing about their money being stolen from the bank and then you cant get a hold of anybody no matter what you do. Well start sending you the news you need delivered straight to you. I have not been able to make a payment in months to their credit card. Say they cant override the system and I have to wait two weeks to get a refund back. They constantly talk over you and I have been hung up on repeatedly. They didn't help me at all. go2bank is trash. How do I report my GO2bank debit card lost or stolen? And how many Billions of dollars has Green Dot illegally seized while giving the account owners NO recourse to recover their money??? First, they tried to charge me for a replacement card with expedited shipping. For more information, see GoBank reviews below. One year running and no issues. Over the years I've never missed a deposit, never had any issues reaching them I did however notice my customer service number is different from the one on the new cards. Speak to a live representative. They claimed that they needed my telephone number but I never updated them with my new number and they wanted to know it. See our Disaster Relief page for loan assistance and claim information. And forget any type of actual service. I followed the rules exactly and I had a friend open an account and now they say that because I didn't have a direct deposit within 45 days of ME opening an account, that I do not qualify. Please use a supported browser to ensure all features perform as they should (Chrome / FireFox / Edge). rights reserved Do not open an account with them! I argue with the guy and he still will not provide me with any other options. Roswell, GA, Peter Jaeckle People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Invoice2go Support - Contact us, we're here to help How can we help you? they denied me all the services just 3 days ago. Theres no fee to withdraw money from in-network ATMs. GO2bank also operates under the following registered trade names: Green Dot Bank, GoBank and Bonneville Bank. GO2bank also operates under the following registered trade names: Green Dot Bank, GoBank and Bonneville Bank. They held my daughter's disability check. 100% of a GO2bank is an online and mobile banking solution. When I've done mobile check deposits with other banks (the feature where you use the app to take a picture of both sides of the check and deposit it), the money was often available within an hour or two, maybe the next business day if I deposited it late at night or on a Sunday. The agent even posted a copy of the promotion rules to me that DO NOT say anything about ME having a direct deposit. Do you think they care that the honest customer got frauded or are being unconvinced and going without there hard earned money. Please note we removed email as a contact option in some countries. I'll never use GoBank or Green Dot again. Notified GoBank immediately & was told "the transaction is pending, so we can't do anything for 7-10 days" Although my card is in my possession, someone withdrew money & they rejected my complaint/notification of fraudulent activity & closed the investigation immediately (twice). I wait a hour not fixed! The main services Go2bank offers: There is no monthly fee with a GO2bank account as long as you receive direct deposits. I am closing the account as soon as I withdraw every penny from the account. Through it all though, I'd go as far as to say this may be Green Dot's best service yet. Is this not a fraudulent move? The name and Social Security number on file with the Internal Revenue Service must match your GO2bank account exactly or we will decline your deposit.. The bank is fine. Chat with us Chat support is available 24 hours a day, 7 days a week. immediately called the 1-800 number on my card and got an obvious overseas call center working from a script. The MasterCard Card is issued by Green Dot Bank pursuant to a license from MasterCard International Incorporated. It was in my account as hold up till today now I dont see. Las Vegas, NV, StockGirl 7379 How to contact GO2Bank customer service? Well there's so many negative reviews I figured I'd put mine in. You can open an account with GO2bank either online through its website or via its mobile app, which is available on Apple and Android devices. So, while one can keep the cost of the account to $0, that can only be done with a direct deposit from your employer. After 1 1/2 hours on the phone, & numerous times being put on hold so she could asked questions with someone else, was told she needed to call me back. While being a paid subscriber to Best Company for Business does not directly I spoke to a representative at 8:21 pm and he stated that he did not receive the email with my verification but in the system they actually opened the account at 8pm. Thats BS. I filed a complaint with the Federal Reserve and during their investigation of my account not only did they find I did not owe the 4385.03 at all, but that Gobank OWED ME almost $2500 which gobank refused to pay and I ended up receiving it directly from the federal reserve instead about 6 months later. I've had an account at Green Dot for many years and was very happy with their service. A bunch of policy changes that make no sense. And the attitude was just insane..Yep Immediately locked my account. Be proud 2gobank u are truly scumbags just like the scumbag thieves . Provide your card number or SSN. Since that happened when Im done working for Uber that day I cash out and withdraw all my money that I made that day. I called customer service and someone picked up right away. The account can be opened on a smartphone or computer, and the starter Mastercard debit card is immediately activated and usable until the permanent card arrives. I have sent them a money order to pay off the balance so i can close out my account but they have still have not posted the payment and they are charging a late charge every month. Mobile number or email address verification and mobile app are required to access all features. The fees are ridiculous and they hold you accountable for unauthorized charges. Where is the advantage of GoBank? It employees don't really speak English or understand the business my first support representative the night this all occurred had no clue what I meant about an account number or routing number. This makes it easy if many of your friends and family are GoBank customers, but if they are not it may not be an ideal way to send money. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Report Fraud. They serve it's purpose. Sitting at my desk & paying my bills on my computer. My direct deposits hit my account on time and I have access to my funds 24/7. Do Not Sell My Personal Information. All they could have done was reset my password or fix whatever that was wrong with my account instead of making me wait a couple days to fix something so simple. 2023 GO2bank. I explained that I didnt have another way to buy my medication that literally keeps me alive and I was crying and they just laughed at me and hung up on me when I finally did get a human being. Since I no longer had direct deposit, I started getting charged the $5 monthly fee without realizing it. 2 separate payments done 3 weeks apart. Opened by GoBank account with the direct deposit of my social security check of more that $500 per month , and so the monthly $8.95 service fee should be waived. Sec code. I run my business with that card, in 10 days I'll be out of business. Never again. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. We value your privacy. Never had an issue when I started using it again out of the blue. Apr 2, 2023. View Offers This is the huge downside to the feature. If you ever have an issue, forget your password, change your address, change your phone number, fail an ID verification, etc. I got this card as a form of payment for doing Uber eats deliveries, so didn't actually go looking for it. U truly are as worthless as the so called President of the United States. im going to get a lawyer also an call seven can help. My direct deposit is always on time or earlier. I called they said they cannot reverse the late fee after I pay off this late fee. Tewksbury, MA, Vidocity Media They suck as a company and they lie a lot. GoBank makes it easy to deposit cash to your checking account at over 100,000 retail locations nationwide. I won't use that feature again which sucks. Olive Branch, MS, Kennedy Diaz And i can't get in contact with anyone & the few times I have reached a real person & they hang up on me because they can't give good reason as to why my refunds have not gone back into my account when weeks before they had been returned back from the merchants. My account was overdrawn by $13.89 on Tuesday morning. DO NOT USE THIS AGENCY FOR ANYTHING! Thanks in advance for your patience. Free ATM network of 42,000+. Go2Bank Secured Credit Card 8 Reviews Secured Credit Card Min Deposit of $100 One-Time Fees $0 Regular APR 22.99% annual fee $0 monthly fee $0 minimum credit Bad Credit Please note that for withdrawals made outside of the GoBank ATM network, you will be charged a $3 fee in addition to any other fees that the ATM owner may charge. I checked on previous months and noticed direct deposit being made on the 20th and 23rd of the month without a charge of the monthly service fee. Other customers report that customer representatives are insensitive and inflexible to their needs and individual requests, even though those needs and requests fall within the legal guidelines and normal expectations a checking account holder would have. Cash withdrawals cannot exceed $500 within a 24-hour timeframe. Here I deposited $440 last Friday and within 20 minutes got burned on an Uber eats in San Francisco; I live in Arizona. Chat support is available 24 hours a day, 7 days a week. 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