If your Nest product is on a patterned background, try moving it to a plain surface and re-scanning the code. When your Nest Cam senses motion, there is a feature called 'Close-up Tracking' that when on, will see your Nest Cam zoom in on the action automatically. Click the "add" button and then select your Nest cam from the list. Open the Nest app > Tap on your Nest Cam feed > Tap on People at the bottom of the screen > Tap on 'See who your camera already knows' > Tap 'Select' in the top right of your display > Select all the images of the person's profile you want to create > Select 'Merge' > Tap 'Merge' again. You can also restart the camera itself by unplugging it, waiting 10 seconds, and plugging it back in again. Factoring resetting the camera.No progress. Some features, including mobile notifications, remote control, video streaming, and video recording, require working internet and Wi-Fi. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I think this can happen if you mistakenly attempt to install a Nest Learning Thermostat in the Google Home app rather than the Google Nest app. Which is supposedly defunct. Nest Cam Setup Problems? Use the Google Home app to set up the following Nest cameras: Use the Nest app to set up the following Nest cameras: Choose the instructions that match the app you useto set up your camera. I have entered the set up code. We're happy to help get your thermostat online! Open the Nest app > Tap on your Nest Cam feed > Tap on People at the bottom of the screen > Tap on 'See who your camera already knows' > Tap on the square thumbnail of the familiar face you want to remove > Tap on 'Forget this face' > Tap Remove. First off, pat yourself on the back. Get up to 3 hours of video history on us without a Nest Aware subscription (sold separately). Open the Nest app > Tap on your Nest Cam feed > Tap on People at the bottom of the screen > Tap on 'See who your camera already knows' > Tap on the square thumbnail of the familiar face you want to rename > Tap on Name > Type the new name you want to call them > Press Return. As stated before. Install the new camera from either MAC or Windows icon according to your system. Good luck! Once youve done this, you can decide whether to setup the Home/Away Assist, which uses your phones location to turn on your Nest cam automatically when you leave the house. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. No current generation Nest cameras are supported by the Nest App. Start by checking that the smart home camera has power by checking the cord and outlet. A battery-powered camera that goes just about anywhere. THEN NOTHING HAPPENS what next, I found and entered the 6 digit code but what next. Once thats done, hit Next on the following screen. If you need help, tapHelp me find the codeon the Nest apps QR code scanning screen. absolute SHIT app, i have 15 cameras in my nest app, just added 1 more and it doesnt show, wtf, the home app is as ugly as it is useless! You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community. Just got it today and that's where it is stuck. yes, thanks for the follow-up.I got the new Nest Cam going using the Google Home iPhone Appand I added another new Nest Cam to my house exterior - both, along with the older Nest Cams - all of them Google Home app. , As soon as I created a new "fake" room. Scan the QR code The QR code is on the back (Indoor) or underside (Outdoor) of your Nest Cam. An outdoor camera with a smart floodlight. Stuck and cant complete setup. 5. Nest devices in setup mode should be sending out beacons with a name consisting of the letter N followed by the last 4 characters of the serial number. a month ago. Or get started with a no cost 30-day trial to receive even more video history and other helpful features. Wait for the Nest Cam to boot up and then select yourWi-Fi network from the list. Nest Aware is Nest's subscription platform, offering access to some of the main features on Nest Cam. Answered! How do set up my nest camera with just the serial number? Now, depending on your Nest Aware plan, will depend on events. If you havent already done so, download the Home app from the Apple App Store or Google Play Store. But if you need more tips for your camera, select your camera below for detailed instructions. lol. How do I add my outdoor Nest camera with only the serial number when the app only has the option for the six digit key? I don't know if it was a coincidence or whether Google supplied an update fix. Familiar face alerts not available on Nest Cams used in Illinois. The camera lost its Wi-Fi connection. Make sure its level with the surface that the code is printed on. Options. 6. Pairing error. Please let me know. If you could opine on a solution there that would be great, as we all appear stuck on a particular step in the new product adding process. How to turn the Nest Cam's microphone on or off. I was able to add the hello once I did a factory reset. It asks for the last four digits in the serial number and then theres no place to enter it. If you have the "Nest Cam (indoor, wired)", are you trying to install it in the Google Nest app? - Are you the original account owner of this thermostat, or rent/own a home with a Nest Thermostat installed? I presume everyone else has tried scanning, it doesn't work so are trying to add manually. Edit. Saved clips will still be available and it won't delete familiar faces. It loads fine in goggle nest app. I am more than happy to assist you further with this inquiry if you wish. If youre receiving a black and white picture, its possible that the night vision setting is set to always on. Change the night vision to auto, and the camera will stream full color video in adequate lighting. This is 6 months after you! The next screen will teach you about Sightline, a Nest Cam feature that lets you quickly scroll through hours of footage andgo to specific points when activity was detected. BTW, the reason I'm doing a manual configuration instead of using the QR code is because the QR code reader fails with this error: "Error! I'm trying to set up a nest thermostat using the Google home app and also cannot see any place to enter last 4 digits of serial number on screen. he new Nest cameras and doorbellare exclusive to the Home app because we wanted to create an integrated experience with your speakers and displays. He enjoys breaking down complex topics and explaining them in interesting ways. To troubleshoot: Make sure your camera is plugged into a power outlet and that your home has power. I just need to migrate all my old devices to the new home. By submitting your email, you agree to the Terms of Use and Privacy Policy. To set up, the app takes you through the steps. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help. Scanning Qr code doesn't work. A Nest Aware subscription applies to all of your cameras, speakers, and displays in the same home structure. Enter in your email address and come up with a password for your Nest account. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Nest says the Nest Cam will aim to only use 100GB per month on the lowest setting, with each setting going up by 100GB, resulting in the High quality setting aiming to use no more than 400GB per month. Choose "Nest Cam" from the list. Wired or battery-powered? Once they have, return to this screen to categorise them.'. By default, its set to yes, but you can turn it off using the toggle switch to the right. Choose the instructions that match the app you use to set up your camera. Nowhere to input numbers. The professional installer connected to you is not an employee, subcontractor, or agent of Google. https://support.google.com/googlenest/answer/9252162. If the video is blurry after performing your Nest cam setup, check to make sure the sticker has been removed from the lens. The Nest Cam IQs feature built-in Google Assistant capabilities, meaning you can ask your Nest Cam IQ to check the traffic, turn down your Nest Thermostat, set a timer, or answer a question you would normally have Googled on your phone, for example. It is asking me to scan the code. I dont see it. 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Open the Nest app > Tap on your Nest Cam feed > Tap once on the live feed above the Nest Cam timeline > Tap on the settings cog in the top right corner of your screen > Tap on 'Notifications' > Tap on an Activity Zone you have created > Select which activity types you want to be notified about. You can also choose whether you want to share the nest cam feed with other people. Try moving your camera closer to the router, or, if its already mounted and cant be moved, try moving the router closer to the Nest cam and seeing if it connects. We're relieved to hear that this has been resolved for you. Grainy or pixelated video could be a result of connectivity speed. When it comes to the Serial Number, you should still have the Serial Number on the back of your devices, or under the mounting hardware. Click on this to be taken to the familiar faces section. Select "Add a new device" 4. If your camera uses a cable to stay powered, check that the cable and power outlet are working properly. It could also be a sign that your camera doesnt have enough power. Here are some common issues and solutions that can be performed before or after your Nest cam setup. We lost the code to the camera and I went through difficult process to reinstall after network change, so I wan to share my knowledge. Open the Nest app > Tap on your Nest Cam feed > Tap once on the live feed above the Nest Cam's timeline > Tap on the settings cog in the top right corner > Scroll down to 'Close-up Tracking View' in the video section > Toggle on or off. For your convenience you can pay for your installation through Google Store, but Google accepts the payment on behalf of Handy, whose network of licensed installers perform the installation. Sign in to the Nest app in your web browser with your Google Account or non-migrated Nest Account. Privacy Policy. Again, if youre really wanting a cam for outdoor use, its best to get the outdoor version of the Nest Cam, but the indoor model can work just fine in a pinch. Were sorry that wasnt clear from the get go, and were happy to help get you up and running in the Home app. Disclaimer: This thread was migrated from our previous version of the Google Nest Community. Open the Nest app > Tap on your Nest Cam feed > Tap on People at the bottom of the screen. 3. Its free and its available for iOS and Android devices. Configuration not available". Subscribe to our. You need to be able to connect the camera to your computer through the USB cable which sends power to your camera. Same here. Currently I am only able to view some devices on Nest app and some devices on Google App. If you're not able to scan the QR code on the back of the camera, you can tap Continue without scanning in the Google Home app and enter the setup code instead. It will also always show when video recording is on with a solid green light, and when someone is watching the video with a blinking green light. Then, tap on Done at the bottom. If you have any issues, here are some quick tips. If a help message with the code appears in the app, get detailed troubleshooting help from our interactive troubleshooting tool for Nest cameras and doorbells. I can imagine having to use two different apps at the moment is quite daunting, and could lead to frustration. Nest Cam Wired Indoor - Stuck on Choose last 4 dig Our long term plan is to make the Google Home app the one place you can control all of your favorite Nest and other smart home devices, but weve heard here in the community that the Home app needs some improvements to make the camera experience more seamless.

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