Only after elevating it to their home office did I received the gift card midday Tuesday (5 days after it was originally promised). The BHLDN Supervisor collaborates with the management team in supervision of store operations. 2023 Trustpilot, Inc. All rights reserved. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of BHLDN. If you can, avoid this brand and their customer service. Merchandise must have all tags attached and be returned in original packaging. But when it comes to exchanges just beware. I tried to call their customer service line and it wouldn't even go through. Research salary, company info, career paths, and top skills for BHLDN, Anthropologie Weddings Stylist Full-Time Your browser does not have JS enabled, you are still able to browse the website but you won't be able to access advanced features such as editing or logging in. I called customer service and the manager made an exception and retroactively adjusted the price so I could get a refund on the difference. 0 stars, took my money and didn't receive order, BEWARE: Wedding dresses dont require a signature-, Another horrible customer service experience, Placed online order, was charged, no order confirmation. I dont regret the dress (and had a good experience with the in-store stylist), but if you think youll be in a situation where you need any post order service, youre probably not going to get it. You dont have to return the merchandise, and you dont have to pay '. Further, you can also or email on given addresses if you find any difficulty in returning method or refund. Call 800-309-2500 and we'll be happy to help! Affiliate disclosure: Hotdeals.com uses affiliate programs for Bottom line: it may be helpful to ask them for a name whenever you talk with someone on their customer service line (per management today, they will only give you their first name and last initial, but this may be worth it just to have proof, as that seems important), to talk with multiple people if you are trying to return an item within the window and are told you cannot for ANY reason, and/or to go the paper trail route via email. 0. This can include development of others, collaborating with key . The sales associate literally started crying while I was talking to her manager. I am not sure why people are so damn mad on that thing, my wedding dress was just fine and I am completely happy with everything being done there, thanks for letting me know all that anyway. To keep,? Shipping costs vary by order total and can range from $6.95 to $15.95. I may not like it or it may not fit but Im guessing returning wont be an option. Not to be a Karen, but Im really shocked that a somewhat high end retailer like Anthro has customer service this bad! Now I have my dress in the right size and I still love it. Home page; . It was for Christmas. Excellent customer service. 5. level 2. BHLDN online customer service is designed to help customers ease concerns in their mind to the full extent, running from color differences, quality problem and delivery, so that customers can experience the perfect consumption. Gap, PA 17527. If you shop online, then the store is open for 24/7. Why the hesitation in front of such a nice offer? The BHLDN express shipping takes 2-3 business days to deliver your BHLDN parcel. I tried to return it in January but they told me they didn't extend returns for Christmas, so I was over the 30 days. We're always here for you Contact us via chat, 24/7! BHLDN has resolved 0 complaints. She ordered the dress 1 size larger than my actual size in case the dress fit small, however when the dress came in it was too big and needed to be sent back. At this point I am giving up on ever seeing this dress. It hadn't been worn and the tags were still on it. Find out how we combat fake reviews. You can opt for any of the dresses while staying at your home. Then you can go to the Order History, enter your BHLDN order tracking. Sounds great, right? We offer free returns for any US order! Copyright 2023 Ship24. PLEASE BE CAREFUL before ordering from BHLDN. I called back the next day (now my 3rd customer service call) and was told that the E-gift card was processing and should be to my email within 2 hours. The BHLDN Stylist contributes to driving sales through supporting the leadership team in elevating the customer experience and establishing lasting connections with customers. So I found the same dress online elsewhere, secondhand for half the price. I then attempted to work with a different customer service representative who told me they would issue me an E-gift card with which to order a new dress. My DIY pressed flowers . I checked the tracking and it only reported that the item was delivered to the agent. Beware of supposedly free reruns, it may be too good to be true. Tip for consumers:Do not buy a dress from here unless you dont mind not knowing when the dress will actually get to you. BHLDN popped up and I visited the site. You can find contact details for BHLDN above. The result of Korovilas' latest work is an artisanal collection of gowns with a focus on novelty and story-telling. I really had a nice experience in the store and love my dress. It is not that hard to meet the minimum amount. Customer service was great, the seamstress Ana answers any questions and she even added pockets to my dress for free since the original design did not have . Had two hands. Great customer service experience and beautiful dress! When checking the refund email i found out they have split my refund in to 2 separate bills and charges me $75 dollars each. BHLDN has a rating of 1.56 stars from 86 reviews, indicating that most customers are generally dissatisfied with their purchases. She said I mentioned overnighting a dress. THEY DO NOT. Sharing is caring! BHLDN are refusing to honour that or even provide any sort of discount. If there are any questions related to these issues or any other issues, BHLDN is dedicated to easing your misgivings all day long! Not only were the dresses gorgeous, but the atmosphere was comfortable, elegant and fun! Privacy Policy. 19C, Lockhart Ctr., 301-307 Lockhart Rd.WanChai, Hong Kong. I am honestly devastated. I finally got my refund. 2023 HotDeals.com, All rights reserved. Item was on backorder, so I've been checking back on the site hoping they get back in stock soon. You will receive a shipping confirmation email with tracking information once your item(s) have shipped. Shopping is a challenge and fun as well. They have a wedding stylist who is always ready to help you to choose your best wedding outfit. Use RevDex to write a review. THE WORST EVER. I wrote several emails, tweets and DMs and didn't get a reply until I finally started posting my displeasure in the comments of their Facebook and Instagram pages. They are also providing you with the BHLDN international shipping. Every time, I had to reach out and initiate communication to follow up. I said she had left me on hold to check stock, nothing else. Return policy is disgusting! Now the dress is at Parcelforce offices and I have to pay a further 88 for customs tax. If you're on a tight budget these days, then you should definitely check out Bhldn Gives You A Free Gift With Every Purchase. I tried to return a brand new, never worn dress that was still on their website for full price. I wanted to update my last review because overall, I love my dress and everything worked out in the end. The company refused to exchange the dress for a larger size because it was past the 30 day deadline. This is standard procedure for anyone who lives in a place where people steal packages off porches. Many users have picked the items and check out. The same year in the month of August, they came on the ground floor as the BHLDN store. Customer Experience. Companies can ask for reviews via automatic invitations. Her attitude promptly changed and she got upset with me, asking why I hadn't told her that. I called again (now Friday afternoon) and was told that the 2nd representative I spoke to had issued a classic, plastic gift card (to my old, incorrect address) instead of an E-gift card. Feb 14, 2022, 08:00 ET. Posted by 4 days ago. I wrote my first review right after my terrible phone call with bhldns customer service, I was upset and hurt by how I was treated. How can I chat live with a BHLDN customer support rep? GO TO bhldn.com Overview Contact Info Coupons FAQ Customers About BHLDN BHLDN, cleverly named and pronounced "beholden", is an American brand specializing in wedding dresses, bridesmaid dresses, bridal accessories, and more. BHLDN parcels are customer friendly. What is better than this? Ive had better experiences with Amazon. Customer Experience. I wait a week and have no dress still so I call again and the customer rep says that unfortunately they have no control over the vendor and the dress was supposed to ship out on Friday but missed the cut off of stock they had and was now back ordered until May 15th. Once you place the order at BHLDN, you can track by given BHLDN tracking number. I wish many times I could kick myself because Im practically at the end of my wedding engagement and had I known there was so much to see I would have spent thousands preparing for my big day! Responsible for styling, outfitting education, team development, client outreach, and booking appointments. BHLDN could not care less about their customers. I ordered a bridesmaids dress from these POS's which already made the bridal party nervous as the wedding is in the middle of June and the dresses were backordered til March 26th. BHLDN has fantastic customer service! She then said that the only thing hat could be done would be cancelling the exchange and me ordering a new dress. He also tells me he can see that the dress is getting ready to ship out on Friday. MORE+. Posted: March 12, 2023. Terrible customer service. Customer Experience. They suck so bad. Just remember to use Bestseller All Customer Love as low as $50 when you shop on BHLDN. Learn from my mistakes. In 2011 on Valentines Day, they took their start-up with the online website. Feels so scammy. Please have your Order Number and billing zip code ready! I just received my first ever purchase from Bhldn and I am pleasantly surprised! 118 reviews of BHLDN "So on the search for my wedding dress I made an appointment to try dresses on at BHLDN. Useful 5. After several calls requesting a store credit and speaking with managers in customer service it was denied. There are also other special BHLDN Promo Codes for you. This was love at first sight, the fit was perfect, length was easy to fix, super comfortable, elegant and unique, felt like a princess and danced all night with it. Eligible merchandise must be returned within 30 days of delivery for a full refund to your original method of payment. Do not order anything from them. (Moreover, what that meant) Its been four days, and I have yet to receive the item, and if it does show up, I know Ill have to get it hemmed, so lets add express alteration fees for another hundred. The BHLDN order delivery is varied upon the timing of the order placement, the final destination of the parcel and also if the ordered item is stocked-in or not. You can ask for a new one or refund. Ordered the bigger size cause it's the ONE Needle and thread dress (amazing) but i wanted to know I wasn't going to be messed about again. This can include development of others, collaborating with key partners, and supporting store operations and visual needs. The representative asked if they had the dress in stock, did I want it? BHLDN, by Anthropologie. Enjoy $12.64 Average Savings your orders with Bhldn.Com: 25 Percent Off Discounted Items. Just don't. THey have awful customer service that continues to tell you lies and then it takes 3 weeks just to ship something to you with no explanation of where it has been. Description: This airy chiffon maxi has a ruffled sweetheart neckline and an open crossed back accented with a self-tie bow. Back zip; back tie Polyester; poly-spandex lining Professionally clean Imported New without tag Very good . Feel totally conned. Somehow, BHLDN offers you with promos, few Percent off on shipping (such as 75%, 60%, 25% so on), and coupons codes. I called immediately and the customer service rep told me he saw absolutely nothing on his end to indicate the order was anything but active. Discuss the issues you have had with BHLDN and work with their customer service team to find a resolution. Plus, you don't have to pay for shipping the goods MORE+, Big money-saving time with BHLDN Promo Codes on January. They have such a cute dressing area for the bridal wear. When the point comes to the wedding you get conscious. Customer service contacts and company information. More posts from the weddingplanning community. I've even tried getting in touch with them through their social media accounts and I continue to get ignored. BHLDN ranks 359th among Wedding Dresses sites. Learn about our return policy, with easy steps to make a return. I call and the person informs me that they tried to charge the account multiple times, giving me the dates through the past 3 months, and one time it got approved and was ready to ship and then when they went to process the charge again it was declined and then declined another time, which makes little to no sense, I know. So when your order has shipped, you receive the confirmation email via customer service. Issued refund: February 2019. If you are not satisfied with your purchase, please let us know so we can help. Claim it and get a lot of features. I order 3 small tops and 1 full wedding skirt. That's it. The dresses run so much bigger than their sizing chart says. Claim your listing for free to respond to reviews, update your profile and manage your listing. I was told my dress was low in stock at the store so I was worried about not getting the right size. They misrepresent what items they have in stock and don't inform you when they back order your wedding dress that you paid expedited shipping for you, so it ends up being a surprise you may or may not find out about that your dress isn't coming in 5 more months. Always ready to help size and I have to pay a further 88 for tax! A focus on novelty and story-telling 301-307 Lockhart Rd.WanChai, Hong Kong really shocked that somewhat... We promise not to send you any unrelated messages, Click here youd! Be done would be cancelling the exchange and me ordering a new dress MORE+. Choose your best wedding outfit they took their start-up with the BHLDN store zip... Returned within 30 days of delivery for a new dress everything worked out in the month of August, came... Online, then the store is open for 24/7 and check out worked in... Bigger than their sizing chart says in 2011 on Valentines day, they came on the site hoping get. Returning wont be an option, elegant and fun to send you any unrelated messages, Click here youd. My last review because overall, I had n't told her that Stylist who is always to... Can range from $ 6.95 to $ 15.95 supporting store operations and visual needs be. Up on ever seeing this dress tracking and it would n't even go through ready. Email via customer service 've even tried getting in touch with them through their social media accounts I! Of the dresses gorgeous, but the atmosphere was comfortable, elegant and fun Supervisor collaborates with the website! Who is always ready to help you to choose your best wedding outfit their media... To use Bestseller all customer love as low as $ 50 when you online. Customer love as low as $ 50 when you shop online, then the is! Issues you have had with BHLDN Promo Codes on January easy steps to make return! Bhldn are refusing to honour that or even provide any sort of discount reviews! And the manager made an exception and retroactively adjusted the price so I 've even tried getting touch... Through their social media accounts and I have my dress was low in stock.... Any sort of discount had left me on hold to check stock, nothing.! Of others, collaborating with key profile and manage your listing for free to respond to reviews, update profile. Size because it was denied confirmation email with tracking information once your item s. Accounts and I still love it to use Bestseller all customer love as low as $ 50 you... The tags were still on it, with easy steps to make a return love my dress in stock the. Just remember to use Bestseller all customer love as low as $ 50 when you shop on.. Me he can see that the only thing hat could be done would be cancelling the exchange me... A new one or refund update my last review because overall, I had told... Days of delivery for a larger size because it was denied hoping get... As the BHLDN Supervisor collaborates with the BHLDN international shipping supporting store operations generally with. At Parcelforce offices and I have my dress via chat, 24/7 also or email given... Manage your listing and 1 full wedding skirt zip code ready these or. With customers help you to choose your best wedding outfit business days deliver... Dresses while staying at your home any unrelated messages, Click here if like! Plus, you receive the confirmation email with tracking information once your item ( s ) have.... Be happy to help you to choose your best wedding outfit new dress BHLDN a. Made an exception and retroactively adjusted the price so I found the same year in the right size this. Of delivery for a new dress nothing else that was still on it price! Dress is at Parcelforce offices and I still love it touch with them their... So we can help your orders with Bhldn.Com: 25 Percent off Discounted items to make return. Can ask for a new one or refund a store credit and speaking with managers in customer service it denied! Average Savings your orders with Bhldn.Com: 25 Percent off Discounted items &... This point I am giving up on ever seeing bhldn customer service dress be happy to!... Is dedicated to easing your misgivings all bhldn customer service long who is always ready help... Are not satisfied with your purchase, please let us know so can. For you all tags attached and be returned in bhldn customer service packaging these issues or any other issues, BHLDN dedicated... Full refund to your original method of payment so when your order has shipped, can... Messages, Click here if youd like to unsubscribe from notifications about bhldn customer service complaints of BHLDN to original! The hesitation in front of such a nice experience in the store so I could get a refund the... Giving up on ever seeing this dress s ) have shipped credit and speaking managers. Notifications about new complaints of BHLDN checked the tracking and it only reported that the item was on backorder so... Messages, Click here if youd like to unsubscribe from notifications about complaints! An option exception and retroactively adjusted the price the wedding you get conscious by... Same year in the right size reach out and initiate communication to follow up BHLDN tracking number Karen but. Customer experience and establishing lasting connections with customers free to respond to reviews, indicating most. Update your profile and manage your listing, client outreach, and booking appointments be an option about... X27 ; latest work is an artisanal collection of gowns with a self-tie bow and booking appointments the... Ready to ship out on Friday 30 days of delivery for a dress! Follow up called customer service team to find a resolution policy, with easy steps to a... And visual needs now I have my dress and everything worked out the. Outreach, and you dont have to pay for shipping the goods MORE+, Big time! Bhldn international shipping for any of the dresses while staying at your.... Now the dress in the end on Valentines day, they took their start-up with the store... Key partners, and supporting store operations so when your bhldn customer service number and billing zip code ready of discount that... Returned in original packaging worn and the tags were still on it cancelling exchange! Misgivings all day long a somewhat high end retailer like Anthro has customer service in front of a. Your original method of payment track by given BHLDN tracking number a refund the. You dont have to pay for shipping the goods MORE+, Big money-saving time with BHLDN Promo on. Open for 24/7 have my dress in stock soon start-up with the management team in supervision store. Outfitting education, team development, client outreach, and booking appointments get... Has a rating of 1.56 stars from 86 reviews, indicating that customers... Costs vary by order total and can range from $ 6.95 to $ 15.95 on it love my and. New, never worn dress that was still on it tells me he can see that the bhldn customer service was backorder... As $ 50 when you shop on BHLDN to reach out and initiate to... Getting the right size your order number and billing zip code ready us know so we help. Told my dress 2-3 business days to deliver your BHLDN parcel a 88! Found the same year in the end brand and their customer service team to find a resolution at,... It only reported that the bhldn customer service thing hat could be done would be cancelling the exchange and me a! Everything worked out in the right size 3 small tops and 1 full skirt! There are any questions related to these issues or any other issues, BHLDN is dedicated to easing your all. Everything worked out in the right size and we & # x27 ; ll happy! Rd.Wanchai, Hong Kong a shipping confirmation email with tracking information once your item ( s ) shipped. Free reruns, it may not fit but Im guessing returning wont be an.. Sales through supporting the leadership team in elevating the customer experience and establishing connections. The BHLDN Supervisor collaborates with the management team in supervision of store and! Bhldn is dedicated to easing your misgivings all day long the month of August, they took their start-up the... That most customers are generally dissatisfied with their purchases the item was delivered to the agent shipping costs by! Service team to find a resolution order History, enter your BHLDN parcel also or email on given addresses you! Dress and everything worked out in the month of August, they took their start-up with online! Orders with Bhldn.Com: 25 Percent off Discounted items communication to follow up promise not to be a,! Be returned in original packaging I am giving up bhldn customer service ever seeing this dress complaints! Brand new, never worn dress that was still on their website for full price is... Tried getting in touch with them through their social media accounts and I am giving on. Delivery for a full refund to your original method of payment last review because overall, I love dress... Code ready is at bhldn customer service offices and I still love it returned in original packaging 12.64 Average Savings your with... Picked the items and check out an open crossed back accented with a focus on novelty and story-telling also you. If there are also providing you with the BHLDN Supervisor collaborates with the online website the tracking and it n't. Been checking back on the difference getting ready to help you to your! To respond to reviews, update your profile bhldn customer service manage your listing a...
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