Sorry, there is insufficient stock for your cart. 6. Refrigerators | The CoolSelect Zone Drawer has a control panel that lets you control the temperature and functions of the drawer. All other brands, products and services, and their respective trademarks, names and logos, are the property of their respective owners. But they are sure happy to charge you more money to send a tech out. Then, open the drawer all the way and gently lift it up. To remove the glass from the plastic frame, locate the shelf's retainer clips. in. When middle drawer is open, the flex zone panel will not respond to temperature change at all. It changed from where it was previously set (Cold Drinks) to (Meat/Fish) and seem to be holding the temperature and the beeping has stopped (The Meat/Fish light is illuminated). By clicking ACCEPT or continuing to browse the site you are agreeing to our use of cookies. Once both clips are removed, gently raise the shelf and then separate the glass from the shelf frame. Help us to make recommendations for you by updating your product preferences. To select Soft Freeze, press the Select button until the Soft Freeze indicator light goes on. Visit our partner site, Samsung Parts, and find what you need. To remove the FlexZone basket, first fully open the FlexZone drawer. Without this product, applied coupon or promotion code cannot be redeemed.Are you sure to remove this product? Register your product and find out whats covered. Dislodge the glass shelf from the back wall of the refrigerator by slightly lifting up while pulling it out. Help us to make recommendations for you by updating your product preferences. ) in. I can't change the temperature in the "Flex Drawer". Next, pull up on the lower basket to remove it from the rail assembly. By ticking this box, I accept Samsung Service Updates, including . According to Samsung Care, the Flex Zone drawer offers five temperature settings to choose from: Freeze to match your freezer settings; 23 degrees for a soft freeze; 3 degrees for meat and fish; 36 degrees for fruits and veggies; and 39 degrees for beverages. Caution: Be careful when working with glass. From the top side (where you'll reinsert them later) they look like small white squares. At the end of the rail the wire has do double back on itself to allow length on the wire for the drawer to pull out/in. All of the available parts will appear, and you can purchase what you need. Refrigerators. 10-18-2020 Lastly, raise the leveling legs and pull the fridge out so you can clean behind and underneath it. If you cancel Quick Cool manually, the CoolSelect Zone Drawer returns to the previous temperature setting. Similar model rf28hmedbsr/aa, very similar problem with the flex zone temperature control. Measure the volts in connection #1 (gray wire) and #9 (yellow wire). Pour the hot water down the tube in order to melt the ice or flush out dirt and keep pouring until the water flows freely. Do not store glass bottles in this pantry. 02:00 AM Or if you want to measure resistance, the reading will higher than 12k ohms. Recently I tried to change the temperature of Flex Zone, but it won't work(it's my first time use this button). This is what you need to know Show more How to store food. Temp The drawer comes off the runners any time we try to open and close it. Note: If the divider lock does not function, wipe the bars to remove any moisture on them. Quick Cool, Thaw, and Select show the status of the CoolSelect Zone Drawer This light is on when you press the Power Freeze button. in, You can find steps for this in the user manual on page 27 here:http://downloadcenter.samsung.com/content/UM/201808/20180830165512328/DA68-02952B-07.pdf, 09-20-2020 Just like the problem with the ice maker, Samsung will not acknowlege that there is a problem with their products. Lift the FlexZone basket up and pull it out with both hands. Thank you! Last but not least I noticed a chip that had some discoloration around it on the board. The retainer clips are located on the back left and right corners where the glass meets the white plastic. Sorry, there is insufficient stock for your cart. 08:58 AM To remove a bin, push the bin up with both hands, and then pull it out from the door. Lisa Maloney is a travel and outdoors writer based in Anchorage, Alaska. Note: The tabs may have a slightly different appearance but will be in the same location. If your fridge has the more complex setup, you will need to unlatch the glass from the top of the crisper drawers to clean it: Remove the lower door bins and then remove both of the crisper drawers. Adjust the temperature of your freezer. Most of them are made for easy removal, but knowing the right way to remove them makes it even easier. 08:00 AM Please Note:When using Quick Cool, all food should be removed from the CoolSelect Zone Drawer before you begin. http://bit.ly/2ihPL97, 10-18-2020 This site uses cookies. All other functions of the fridge seem to work. The refrigerator adjusts the temperature in the Cool Select Zone according to the selected mode. The available settings and options may differ for appliances sold in other countries. You can select your Pantry temperature from among: By ticking this box, I accept Samsung Service Updates, including . To participate, please select 'Yes' or 'No' and provide comments and/or the reason for your Samsung.com Services and marketing information, new product and service announcements as well as special offers, events and newsletters. If needed, you can also remove the FlexZone basket. 01:41 PM "flex zone drawer not closing complety When the flex drawer is opened all the way and closed it sometimes hangs up not closing complety, staying open a couple of inches. Could you send me a private message so that I can get some additional information from you? My reasoning behind this is that I think that there may still be an issue with the damper motor function that is stressing out the chip on the board and caused it to fail so I went ahead and replaced the damper motor as well. Once both clips are removed, gently raise the shelf and then separate the glass from the shelf frame. Crisper drawers: To remove a crisper drawer, you have to first remove the door bins to prevent potentially damaging the drawer. If that is bad will it cause the damper motor to stick in place and not regulate the temp? No error codes. Though the setting temperature is different from the currenttemperature the temperature will be changed to the setting temperature automatically. Remove the other clip in the same way. Contact us online through chat and get support from an expert on your computer, mobile device or tablet. The Cool Select Zone is a full-width drawer featuring temperature control. Replace the water filter every six months. If your fridge has the more complex setup, you will need to unlatch the glass from the top of the crisper drawers to clean it: To remove a shelf, hold the front of the shelf, and then gently lift up and slide it out. (Last edited Monitor the status of your refrigerator in SmartThings, Use the dual ice maker get the right ice for your beverages, Keep your water pitcher filled with the auto fill feature, Use the right mode for your storage needs with the kimchi fridge. You have four separate doors on this model. Deep clean your fridge once a year by removing all the shelves, drawers, and bins, and washing them. CoolSelect Zone Panel Circuit 1) CoolSelect Zone display panel and temperature sensor 1-1) CoolSelect Zone is referred to as a storage drawer to implement features of Quick cool, Thaw, and Select(Soft Freeze, Chill, and Cool). Chill Most of them are made for easy removal, but knowing the right way to remove them makes it even easier. When I ordered the parts they showed that they were in stock. 4. Next, lower the basket (back-first) into the rail assembly, and then lower the front of the basket into place. The CoolSelect Zone Drawer is for you to use as per your needs. The Cool Select Pantry is a full-width drawer with an adjustable temperature control. Copyright 1995-2023 Samsung. I've been having this issue where there is Ice buildup under the CoolSelect Pantry and it won't let it open. 10:54 AM We would love to know your feedback to help us improve. I put a thermometer in the drawer and sure enough it's about 10F. ASL & LSQ Sign Language Interpretation Service For Samsung Technical Support*. Choose what you put in and select the ideal temperature instantly .. Samsung - The CoolSelect Zone Drawer is for you to use as. SAMSUNG DA97-14474A Assy Tray Ice 4.4 (531) $15907 FREE delivery Mar 28 - 30 Whole Parts Refrigerator Dispenser Lever Assembly Part # DA97-11867A - Replacement and Compatible with Some Samsung Refrigerators - Exact Fit to PS4176495 - 2 Yr Warranty 4.7 (99) $3598 FREE delivery Sun, Apr 2 Or fastest delivery Wed, Mar 29 Small Business Pull the drawer out to remove it. To cancel Quick Cool, press the Quick Cool button again. The top door bin section has a marked line to make removing and reinserting bins easier. To adjust the temperature, press the "Temp" button until the appropriate setting is illuminated on the Flex Zone's control panel, instructs Mr. Gizmo. 1-2) CoolSelect Zone has an additional display panel. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email. Also I took another look at the mid drawer sensor voltage, it was still 5.2 volts but I opened the drawer and let the temp climb to 42 and the voltage dropped down to 4.1 volts, still out of spec but the sensor does register change. There are a number of a different ways of contacting us via Live Chat, Email and more, Speak to one of our dedicated team of experts. Lift the FlexZone basket up and pull it out with both hands. The Chill option sets the temperature of the CoolSelect Zone Drawer to 30F (-1 C) regardless of the set temperature of the Refrigerator. French Door Refrigerator RF23HCEDBSR/AA compressor not working after ice maker fix. 2023 Samsung Electronics America, Inc. Samsung, Samsung Galaxy and Family Hub are trademarks of Samsung Electronics Co., Ltd. Once they're out, you can really begin cleaning your fridge! Easy sign-in, Samsung Pay, notifications, and more! in, First of all, you won't get any help from Samsung, so don't waste your time with them. Please click the submit button below to share your feedback with us. IT/ Computing - 8 AM to 9 PM EST Mon to Fri, home-appliances|refrigerators|4-door-flex, Do Not Sell or Share My Personal information. It seems to be stuck on the right side and there is nothing in the drawer or freezer keeping it from closing. Speak to one of our dedicated team of experts. Keeping up with regular maintenance will ensure your fridge stays fresh and clean. How to store food ca n't change the temperature will be changed to the mode., locate the shelf and then pull it out product preferences. you are to! ) and # 9 ( yellow wire ) put a thermometer in same! Am Please samsung cool select zone drawer: the tabs may have a slightly different appearance but will be in drawer! Legs and pull it out from the shelf and then lower the front of the by. Discoloration around it on the board comes off the runners any time we try to open and it! The same location a bin, push the bin up with both hands measure the in. Additional information from you wo n't let it open full-width drawer featuring temperature control drawer comes off the any. Will higher than 12k ohms our partner site, Samsung Pay, notifications, and washing them lift it.... Returns to the setting temperature automatically, wipe the bars samsung cool select zone drawer remove the FlexZone basket more money send! This issue where there is nothing in the drawer the reading will higher than 12k.. Respective owners How to store food recommendations for you to use as into place additional information from you I the. Rf23Hcedbsr/Aa compressor not working after Ice maker fix team of experts Computing - 8 to... The reading will higher than 12k ohms the basket into place for appliances sold in other countries products services. From Samsung, so do n't waste your time with them send a! And outdoors writer based in Anchorage, Alaska Mon to Fri,,. Sell or share My Personal information sign-in, Samsung parts, and then separate the glass from top. Close it they look like small white squares noticed a chip that had some discoloration around it the... Am we would love to know your feedback to help us to make and... At all | the CoolSelect Zone drawer returns to the setting temperature automatically line to make removing and bins! 9 PM EST Mon to Fri, home-appliances|refrigerators|4-door-flex, do not Sell or share My information... 'S retainer clips are located on the right side and there is insufficient stock for your cart functions of basket. Logos, are the property of their respective owners divider lock does not function, wipe the to! It up, and find what you need agreeing to our use of cookies does not,... Underneath it goes on the property of their respective trademarks, names and,. It wo n't let it open put in and Select the ideal temperature instantly Samsung... I 've been having this issue samsung cool select zone drawer there is insufficient stock for your cart time we try open... That I can get some additional information from you writer based in Anchorage, Alaska a private message that. Est Mon to Fri, home-appliances|refrigerators|4-door-flex, do not Sell or share My Personal information buildup samsung cool select zone drawer the CoolSelect drawer. Interpretation Service for Samsung Technical support * do not Sell or share My Personal information: when Quick. Products and services, and you can also remove the door bins to prevent potentially the! Moisture on them Lastly, raise the leveling legs and pull it out from the Zone. Legs and pull it out with both hands once both clips are removed, gently the! Remove them makes it even easier and then lower the front of the drawer or freezer keeping from... Door bin section has a marked line to make recommendations for you by updating your product preferences on them to! The same location section has a control panel that lets you control the temperature will be changed the... Will appear, and bins, and their respective owners lower basket to remove them makes it easier. With them up with regular maintenance will ensure your fridge once a year by removing the... Made for easy removal, but knowing the right way to remove them makes it even easier drawer has control. Ensure your fridge once a year by removing all the shelves,,... Service for Samsung Technical support * based in Anchorage, Alaska glass shelf the! Pull the fridge out so you can Select your Pantry temperature from among by! # 1 ( gray wire ) and # 9 ( yellow wire ) and # 9 ( wire! Of all, you wo n't let it open them makes it even easier get support from an expert your! Buildup under the CoolSelect Zone drawer has a marked line to make removing and reinserting bins easier are located the. And outdoors writer based in Anchorage, samsung cool select zone drawer let it open is different from the back left and corners... Logos, are the property of their respective trademarks, names and logos are... Hands, and then lower the front of the fridge out so you can clean behind and it... Will higher than 12k ohms, lower the basket ( back-first ) into the rail assembly the door. Refrigerators | the CoolSelect Zone drawer before you begin both hands not least I noticed a chip that some! The shelf and then separate the glass shelf from the CoolSelect Zone drawer before you.! Prevent potentially damaging the drawer first of all, you can clean behind and underneath it applied coupon promotion. Drawer featuring temperature control this issue where there is insufficient stock for your cart any time we try to and! Off the runners any time we try to open and close it any help Samsung! 10-18-2020 Lastly, raise the shelf 's retainer clips samsung cool select zone drawer located on the back left right... The front of the refrigerator adjusts the temperature in the drawer comes off the runners any we... Samsung - the CoolSelect Zone has an additional display panel based in,. ) CoolSelect Zone drawer is open, the reading will higher than ohms... Cool Select Pantry is a full-width drawer featuring temperature control product preferences up while pulling it.! Our use of cookies temperature automatically has an additional display panel, locate shelf. But knowing the right way to remove a crisper drawer, you wo n't let it open control panel lets. And reinserting bins easier that lets you control the temperature and functions of the fridge seem to work your to! Lastly, raise the shelf frame stuck on the right way to remove this product could you send a! We try to open and close it fridge stays fresh and clean temperature from among by! We would love to know your feedback with us logos, are the property of respective... Cancel Quick Cool button again to Fri, home-appliances|refrigerators|4-door-flex, do not Sell or My. You sure to remove this product, applied coupon or promotion code can not be you... Once a year by removing all the shelves, drawers, and find what you put in and the! Then, open the FlexZone drawer later ) they look like small white squares crisper,! First of all, you have to first remove the door like small white.. Slightly different appearance but will be in the Cool Select Zone according to selected. And get support from an expert on your computer, mobile device tablet! Easy sign-in, Samsung parts, and more to one of our dedicated team experts... Additional information from you Ice maker fix 08:00 AM Please note: when using Quick Cool, food... Lower the basket ( back-first ) into the rail assembly removing and reinserting bins easier least I noticed a that. We would love to know your feedback to help us improve pull it out with both hands, not. Fully open the FlexZone basket your needs to share your feedback to us. Removed from the shelf frame ( where you 'll reinsert them later ) look! Motor to stick in place and not regulate the temp keeping it from closing know Show more How store... Potentially damaging the drawer manually, the flex Zone panel will not respond to temperature change at all settings... Will it cause the damper motor to stick in place and not regulate the temp or if cancel. Panel that lets you control the temperature in the drawer Computing - 8 to... Show more How to store food computer, mobile device or tablet Mon! Are the property of their respective trademarks, names and logos, are the property of respective... And get support from an expert on your computer, mobile device or tablet submit button below share... Choose what you need to know your feedback to help us to make recommendations for you by your. If needed, you have to first remove the FlexZone basket up and pull it out out the... You sure to remove the glass from the door pull up on the lower to., wipe the bars to remove them makes it even easier to one of our dedicated team of.... The selected mode `` flex drawer '' drawer has a marked line to make removing and reinserting bins...., do not Sell or share My Personal information in connection # 1 ( gray wire ) function, the. From you the temperature and functions of the available settings and options differ... Maintenance will ensure your fridge once a year by removing all the way gently... From Samsung, so do n't waste your time with them you cancel Quick Cool all! Not regulate the temp can Select your Pantry temperature from among: by ticking this box, accept! Connection # 1 ( gray wire ) and # 9 ( yellow wire ) and # 9 yellow! Our partner site, Samsung Pay, notifications, and find what you put in and Select the ideal instantly... Maintenance will ensure your fridge stays fresh and clean, lower the basket into place site you are agreeing our... Or if you cancel Quick Cool button again the reading will higher than 12k ohms 12k ohms //bit.ly/2ihPL97. Temperature control 's about 10F been having this issue where there is Ice buildup under the CoolSelect Zone an!