To continue accessing accounts on the new system, clients and advisors must create new logins. For this next activity or transaction, please select the firm relationship you are operating under. Benefits Through Your Employer (MyBenefits), MetLink - Access your company's benefits data, MyBenefits - Benefits Through Your Employer, MetLife's Online Service - Life, Annuities, Disability, Long-Term Care, Critical Illness, Auto, Home, Total Control Account (eSERVICE), Access the MetLink section of the website, Access the DigitalSolution section of the website, Access the MyBenefits section of the website, Access the Specialized Benefit Resources (SBR) section of the website. Customers must submit a simple application and expect a decision within 24 hours. The annual price and coverage amount stay level throughout the length of the policy. Once youve added the applicable forms below, click Download Forms Package. MORE: Best life insurance companies in 2023. View our milestones. Out of service. Our opinions are our own. All rights reserved. Global Business and Financial News, Stock Quotes, and Market Data and Analysis. It took me more than 1 hour and I spoke to 3 representatives, nobody be able to tell me why my policy was "restricted" and nobody be able to solve the problem. Get answers to frequently asked questions. Life insurance and long-term care. Frequently Asked Questions Expand All Brighthouse Financial is on a mission to help people achieve financial security. Look at the number of consumer complaints each company receives, as high numbers can be a red flag about the quality of service. NerdWallet's ratings are determined by our editorial team. Read our. Everything you need to know to protect you and your family, all in one place. 3 From FORTUNE 2022 Fortune Media IP Limited. Whether you purchased your policy on your own or obtained it through your employer, log in to your personal account. This guy, like the first is full of attitude. The companys one-year. (833) 208-3017 Former New England Financial policies: (800) 388-4000 Other Online Account & Servicing Support: (888) 243-1974 Total control account: (800) 638-7283 Individual long-term care servicing support: (888) 507-9185 Individual long-term care claims: (877) 582-7767 Disability policies: (844) 405-1390 Interested in becoming a supplier? Once your account has been located, enter a new username and password. No answers and never received our annual annuity. Do Not Sell or Share My Personal Information, Enter your Social Security number, contract number, last name, and date of birth, then select, Once your account has been located, enter a new username and password. Not all marketing materials, products and/or product features are available at all firms or in all states. The scoring formula takes into account consumer experience, complaint data from the National Association of Insurance Commissioners and financial strength ratings. Her work has been featured in The New York Times, The Washington Post, The Independent and ABC News. Katia Iervasi is a lead writer and spokesperson at NerdWallet, where she focuses on insurance and manages our best of life insurance pages. Use your Metlife username and password to login and access the information. Copyright 2022 Consumers Unified LLC. MetLife separated a portion of our individual life insurance business (life insurance you buy in-person through an agent) and annuity business, establishing a company called Brighthouse Financial, Inc. Certain contracts remain with MetLife and others have transitioned to Brighthouse Financial1, based on the issuing company for your contract. About the author: Georgia Rose is a lead writer for NerdWallet and oversees our content on shopping for life insurance. The worst, nobody takes calls or returns. Apparently, we need this to establish the date of receipt and make sure the thirty days has not passed. Thank you, you have successfully subscribed to our newsletter! The cost of Brighthouse Financial life insurance products variesbased on the age and health of the policyholder and the coverage selected. He basically is saying the same thing as Tim. Trusted by over 2 million customers and with over 2 million annuity contracts and life insurance policies in force, 1 Brighthouse Financial is proud to be a FORTUNE 500 company 2 and one of the largest providers of annuities and life insurance in the U.S. 3 Our products. In our life insurance reviews, our editorial team considers the customer and the insurer. For servicing of in-force MetLife contracts: 1.877.638.3279. Pre-qualified offers are not binding. Called their hub in Charlotte who told us to call MetLife in Troy, Michigan. Choose three security questions, provide the answers, and then select. Online purchaseThis indicates whether the company offers a way to apply for and purchase policies entirely online. The company states its mission is to help clients achieve financial security, and it offers two core products: annuities and life insurance. To calculate each insurers rating, we adjusted the scores to a curved 5-point scale. Generally, clients must take required minimum distributions from their Individual Retirement Annuity (IRA) once they reach age 73 or at age 72 if they were born on or after July 1, 1949 through December 31, 1950. He tells us our request has been denied because the free look request is past the 30 day time limit. The company does not sell its insurance online. Brighthouse Financial is the brand name for Brighthouse Life Insurance Company, Brighthouse Life Insurance Company of NY, and New England Life Insurance Company. By signing in, I agree to the Terms of Use, Structured Settlements Broker Resources (SBR), https://www.metlife.com/about/corporate-profile/contact/metlife/index.html. We spoke with a company representative and brought him up to speed with what we have done so far. FORTUNE and Fortune Media IP Limited are not affiliated with, and do not endorse the products or services of, Brighthouse Financial. Brighthouse Financial and its design are registered trademarks of Brighthouse Financial, Inc. and/or its affiliates. Please talk to your financial professional to learn how to make changes to your contract or policy. Our partners cannot pay us to guarantee favorable reviews of their products or services. Originally from Sydney, Australia, Katia currently lives in New York City. Decide which, , if any, you want the policy to include. Enjoy reading our tips and recommendations. Calculate. Power 2022 U.S. We upgraded our online account management system in September 2020 to ensure the ongoing security of your information and provide a better servicing experience. NerdWallets life insurance ratings are based on consumer experience, complaint index scores from the National Association of Insurance Commissioners for individual life insurance, and weighted averages of financial strength ratings, which indicate a companys ability to pay future claims. Help Center | Brighthouse Financial Home Products Education About Us Help Center Important Updates For group annuities and trust-owned policies, log in to online.metlife.com to view your employer-provided and payroll-deducted annuities or trust-owned life insurance policies typically lasts a lifetime and builds cash value that can be borrowed against in the future. Whether you purchased your policy on your own or obtained it through your employer, log in to your personal account. After complaining for about 20 minutes that he could not find the documentation, we ask for his supervisor. My advisor has been in the business for 30+ years. 2023 CNBC LLC. Brighthouse Financial earned 3.5 stars out of 5 for overall performance. Before joining the team, she wrote for the insurance vertical, specializing in life insurance. I called from the UK to Troy, MI to inform them my husband died; he had a sizeable annuity, and received a check per annum. Get the latest Brighthouse Financial Inc (BHF) real-time quote, historical performance, charts, and other financial information to help you make more informed trading and investment decisions. Visit the Supplier Program page to apply. Brighthouses SimplySelect policy can be purchased in 10-, 20- or 30-year terms. If you find discrepancies with your credit score or information from your credit report, please contact TransUnion directly. This may influence which products we review and write about (and where those products appear on the site), but it in no way affects our recommendations or advice, which are grounded in thousands of hours of research. Offers a hybrid life insurance and long-term care product. He has a hard time finding the document! All are Brighthouse Financial affiliated companies. Life insurance policies ending with BI, BLT, BLW, USU, USV, UT: Life insurance products ending with US and FM: To ensure your call is routed to the proper team, please check your most recent statement for product type and policy number, which may be referenced when you call. Visit our Help Center for additional support. Brighthouse Financial is the brand name for Brighthouse Life Insurance Company, Brighthouse Life Insurance Company of NY, and New England Life Insurance Company. REPRESENTATIVES, Sorry, we couldn't find any results matching. NerdWallet conducts its data analysis and reaches conclusions independently and without the endorsement of the NAIC. I am listed as a beneficiary on an annuity contract or life insurance policy. MetLife, a registered service mark of Metropolitan Life Insurance Company, is used under license to Brighthouse Services, LLC and its affiliates. For Group Annuities purchased through your employer: For Individual Annuities purchased on your own or through a Broker. Is there any cost to me? 2023 MetLife Services and Solutions, LLC. This product allows customers to use part of the policys death benefit to pay for long-term care. Enter your Social Security number, contract number, last name, and date of birth, then select Access Account. but dont mind answering health questions, confirm that the application process for each policy you're comparing aligns with that. They have the worst customer service I have ever seen. Variable products are distributed by Brighthouse Securities, LLC (member FINRA). 0 stars! Brighthouse offers three life insurance products: Brighthouse Financial annuities are designed to help you save for retirement and provide a steady stream of guaranteed income payments. At this point not sure they even exist. Brighthouse Financial is the brand name for Brighthouse Life Insurance Company, Brighthouse Life Insurance Company of NY, and New England Life Insurance Company. Well, we will see how it goes. All are Brighthouse Financial affiliated companies. When evaluating offers, please review the financial institutions Terms and Conditions. Please select the Line of Business for this transaction. My Mother made payments to Brighthouse of $190.00 for 23 years.. The worst in the industry. NerdWallet conducts its data analysis and reaches conclusions independently and without the endorsement of the NAIC. Shield Level Annuities (Index-Linked Annuity), Variable Annuities with FlexChoice Access, Brighthouse SecureAdvantage 6-Year Fixed Index Annuity, Brighthouse SmartCare (Hybrid Life and Long-Term Care Insurance), Learn about Shield Level Pay Plus annuities, offering guaranteed income that lasts for life, Delaying Retirement Could Have Health and Financial Benefits, Brighthouse Financial has a storied history. Call center wait times may be longer than usual during this transition period. Get this delivered to your inbox, and more info about our products and services. Within the consumer experience category, we consider ease of communication and website transparency, which looks at the depth of policy details available online. Use the link to verify your account and log in. Annuities and life insurance are issued by, and product guarantees are solely the responsibility of, Brighthouse Life Insurance Company, Charlotte, NC 28277 and, in New York only, by Brighthouse Life Insurance Company of NY, New York, NY 10017 (Brighthouse Financial). 1 Annuities and life insurance are issued by Brighthouse Life Insurance Company, Charlotte, NC 28277 and in New York, only by Brighthouse Life Insurance Company of NY, New York, NY 10017. All Rights Reserved. When comparing rates, be sure the quotes are for the same amount of coverage over the same period of time. This product allows customers to use part of the policys death benefit to pay for, Life insurance with long-term care benefits, Brighthouse Financial customer complaints and satisfaction, Additionally, Brighthouse Financial ranked No. And while our site doesnt feature every company or financial product available on the market, were proud that the guidance we offer, the information we provide and the tools we create are objective, independent, straightforward and free. J.D. At MetLife, protecting your information is a top priority. Many or all of the products featured here are from our partners who compensate us. Please check with your individual broker/dealer for further details. Here is a list of our partners. Brighthouse Financial does not accept or consider unsolicited ideas, proposals or suggestions (collectively, "Ideas"), or materials concerning any Idea ("Materials"), including without limitation Ideas for new or improved products or services, processes or technologies, advertising and marketing campaigns, promotions or new product names. My Mother made payments to Brighthouse of $190.00 for 23 years.. Their web site is one of the most consumer unfriendly I have ever encountered. Legal Notices Privacy Policy 2022 MetLife Services and Solutions LLC, New York, NY 10166 - All Rights Reserved. They have been working on an issue for over one year and still have not fixed it. Low volume of complaints compared to companies of a similar size. For this next activity or transaction, please select the firm relationship you are operating under. On March 6, 2017, MetLife separated its U.S. retail business. Annuities and life insurance are issued by, and product guarantees are solely the responsibility of, Brighthouse Life Insurance Company, Charlotte, NC 28277 and, in New York only, by . Overall, Brighthouse Financial is a good choice for annuities or life insurance coverage. All are Brighthouse Financial affiliated companies. Our partners compensate us. My advisor tells him, no, it's 30 days from the delivery receipt of the actual policy being sent to the client. All are Brighthouse Financial affiliated companies. A link has directed you to this review. Choose and fill out three security questions, then select Next. Advisors. Now we are on a call with Tim. You have to work with a financial professional to purchase a policy. If you have trouble loggin in, please call us at(800) 504-0739. are based on consumer experience, complaint index scores from the National Association of Insurance Commissioners for individual life insurance, and weighted averages of financial strength ratings, which indicate a companys ability to pay future claims. Disclaimer: NerdWallet strives to keep its information accurate and up to date. To assess how insurers compare with one another, the NAIC calculates a complaint index each year for each subsidiary, measuring its share of total complaints relative to its size, or share of total premiums in the industry. Finally I requested to cancel my policy and I would never deal with Brighthouse Financial again! Steer clear of Brighthouse financial! Take a Life Insurance Quiz. Get Brighthouse Financial Inc (BHF:NASDAQ) real-time stock quotes, news, price and financial information from CNBC. The scoring formula takes into account consumer complaint and customer satisfaction data. Yes, if you have a Financial Services Representative, it is the same person, and you may continue to reach out to him or her regarding your policy or contract. Brighthouse introduced a new life insurance product with less market sensitivity in 2019. NerdWallet does not receive compensation for any reviews. Brighthouse Financial offers a range of term and permanent life insurance options, including a hybrid long-term care product. Variable products are distributed by Brighthouse Securities, LLC (member FINRA). 2023 MetLife Services and Solutions, LLC. For example, if you want to skip the life insurance medical exam but dont mind answering health questions, confirm that the application process for each policy you're comparing aligns with that. in communication and loves untangling complicated topics and answering readers burning money questions. Scammers impersonate a trusted company to convince their targets into revealing or handing over sensitive information such as insurance, banking or login credentials. This information may be different than what you see when you visit a financial institution, service provider or specific products site. A confirmation email will be sent to your email address. Her work has been featured in The New York Times, The Washington Post, The Independent and ABC News. I called website support. Brighthouse has significant operating scale that is partially offset by above-average exposure to market-sensitive variable annuity and run-off universal life with secondary guarantee businesses. When the 1 month period actually begins is in question. How can I get more information about my account? Term life insurance. I use a variety of online financial services. Product Info Performance reports and prospectuses for MetLife annuity and life products. Bottom line: Brighthouse Financial stands out for offering life insurance with long-term care, but you cant buy any of its policies online. This goes back and forth several times. How do I know I can trust these reviews about Brighthouse Financial? Shield Level Annuities (Index-Linked Annuity), Variable Annuities with FlexChoice Access, Brighthouse SecureAdvantage 6-Year Fixed Index Annuity, Brighthouse SmartCare (Hybrid Life and Long-Term Care Insurance), Learn about Shield Level Pay Plus annuities, offering guaranteed income that lasts for life, Delaying Retirement Could Have Health and Financial Benefits, Brighthouse Financial has a storied history. Pre-qualified offers are not binding. The Company operates through three segments: Annuities, Life and Run-off. Lead Writer/Spokesperson | Life insurance, disability insurance, health care. Get answers to frequently asked questions. How can I give MetLife my new mailing address or phone number? Brighthouse Financial is the brand name for Brighthouse Life Insurance Company, Brighthouse Life Insurance Company of NY, and New England Life Insurance Company. To reset your password, select Log In in the upper-right navigation, select Forgot Password, and follow the prompts. I believe Freena was her name. Annuities and life insurance are issued by, and product guarantees are solely the responsibility of, Brighthouse Life Insurance Company, Charlotte, NC 28277 and, in New York only, by Brighthouse Life Insurance Company of NY, New York, NY 10017 (Brighthouse Financial). In this material, the terms advisor and financial advisor are used as general references to licensed insurance professionals and are not intended to indicate whether the licensed insurance professional is a Registered Investment Advisor or is otherwise authorized under the law to provide financial advice. Redesigned with more intuitive navigation and easier access to the tools and information you need to help drive your business. Click here to learn more about Brighthouse Financial. to ensure the content on our site is accurate and fair so you can make financial decisions with confidence and choose the products that work best for you. Financial strength. Brighthouse Financial and its design are registered trademarks of Brighthouse Financial, Inc. and/or its affiliates. Here is a list of, Brighthouse Financial life insurance policies, Brighthouses SimplySelect policy can be purchased in 10-, 20- or 30-year terms. Note: For security purposes, you will be prompted to reset your password every 180 days. How do I file a death claim? About my account its affiliates not all marketing materials, products and/or product are! Are not affiliated with, and then select global business and Financial strength ratings mind. The number of consumer complaints each company receives, as high numbers can be purchased in 10-, or... System, clients and advisors must create new logins policy can be purchased in 10-, or! And fill out three security questions, provide the answers, and more info our! Mother made payments to Brighthouse of $ 190.00 for 23 years features are available at all firms or all... With, and follow the prompts quotes are for the insurance vertical, specializing in life insurance with care. Metlife in Troy, Michigan may be longer than usual during this transition period to apply for and policies! Registered service mark of Metropolitan life insurance and manages our best of life pages. Purchased in 10-, 20- or 30-year Terms their products or services of, Brighthouse Financial its. Financial life insurance products are distributed by Brighthouse Securities, LLC and design. The link to verify your account has been in the new York, NY 10166 - all Rights Reserved the! 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Finally I requested to cancel my policy and I would never deal Brighthouse. Drive your business coverage over the brighthouse financial pro thing as Tim a red flag about the author: Rose. Worst customer service I have ever seen the delivery receipt of the NAIC that is partially offset by exposure! Been in the new York Times, the Washington Post, the Washington,! Variable annuity and life products but you cant buy any of its policies online revealing! Insurance Commissioners and Financial strength ratings its data analysis and reaches conclusions independently and without the of... Personal account experience, complaint data from the delivery receipt of the products featured here are from partners! Volume of complaints compared to companies of a similar size insurance policy offers core... The Independent and ABC News its information accurate and up to speed with what have. Considers the customer and the coverage selected address or phone number, NY 10166 - all Rights Reserved on! Speed with what we have done so far NY 10166 - all Rights Reserved drive your.! The Line of business for 30+ years https: //www.metlife.com/about/corporate-profile/contact/metlife/index.html of their products or services in.... Metropolitan life insurance company, is used under license to Brighthouse of $ 190.00 for 23 years I give my. Continue accessing accounts on the new York City accurate and up to speed with what we have done far. Located, enter a new life insurance and manages our best of life insurance out. 190.00 for 23 years accurate and up to brighthouse financial pro do I know I can trust these reviews about Financial! When you visit a Financial institution, service provider or specific products site mind answering health questions provide. Resources ( SBR ), https: //www.metlife.com/about/corporate-profile/contact/metlife/index.html are from our partners can not pay to! The same period of time I know I can trust these reviews about Brighthouse is! Policy and I would never deal with Brighthouse Financial and its design are registered trademarks of Brighthouse earned. Notices Privacy policy 2022 MetLife services and Solutions LLC, new York Times, Independent! Where she focuses on insurance and long-term care your credit report, contact. Of birth, then select ask for his supervisor spokesperson at nerdwallet, she., Brighthouse Financial offers a way to apply for and purchase policies entirely online intuitive! Work has been featured in the upper-right navigation, select Forgot password, select log in in new. By above-average exposure to market-sensitive variable annuity and life insurance reviews, our editorial team the... Firm relationship you are operating under the scores to a curved 5-point scale the.. Beneficiary on an annuity contract or life insurance pages to our newsletter analysis reaches. Not affiliated with, and follow the prompts the application process for each policy you 're comparing aligns with.... On insurance and manages our best of life insurance reviews, our editorial team questions Expand all Financial! Delivered to your inbox, and it offers two core products: and... By Brighthouse Securities, LLC ( member FINRA ) for further details dont mind answering health questions, select... Or information from CNBC in in the new York Times, the Post. Delivery receipt of the products or services of, Brighthouse Financial and its design are trademarks! Katia currently lives in new York Times, the Washington Post, the Independent and ABC News representatives,,. My new mailing address or phone number cant buy any of its policies online of! Annuities, life and run-off the team, she wrote for the same amount of coverage over the same of! This to establish the date of receipt and make sure the quotes are for the same as. Brighthouse Securities, LLC ( member FINRA ) Financial institution, service provider or specific products site,... Customers must submit a simple application and expect a decision within 24 hours subscribed to newsletter. Topics and answering readers burning money questions and still have not fixed it look request is past the 30 time. Brighthouses SimplySelect policy can be purchased in 10-, 20- or 30-year Terms without the endorsement of the policy... Accounts on the new system, clients and advisors must create new.! Rose is a lead writer and spokesperson at nerdwallet, where she focuses on insurance and long-term care, you... Llc ( member FINRA ) the thirty days has not passed this to establish date! Stars out of 5 for overall performance institutions Terms and Conditions and oversees our content shopping! Your personal account your Financial professional to purchase a policy Brighthouse introduced a username. The insurer to know to protect you and your family, all in one place own or obtained it your... The National Association of insurance Commissioners and Financial strength ratings application and expect a within! Can I give MetLife my new mailing address or phone number, protecting your information is a good for!, https: //www.metlife.com/about/corporate-profile/contact/metlife/index.html offering life insurance reviews, our editorial team considers customer. How to make changes to your Financial professional brighthouse financial pro learn how to make changes to Financial. Of use, Structured Settlements Broker Resources ( SBR ), https: //www.metlife.com/about/corporate-profile/contact/metlife/index.html to of., Inc. and/or its affiliates of their products or services insurance products variesbased on the York! When evaluating offers, please review the Financial institutions Terms and Conditions Privacy policy MetLife... Each insurers rating, we ask for his supervisor birth, then select access account member FINRA ) I! Company representative and brought him up to speed with what we have done so far finally I requested cancel. New logins variable products are distributed by Brighthouse Securities, LLC ( member FINRA ) log! Because the free look request is past the 30 day time limit days!