The only way around that is to use IFTTT. Now "Office" doesn't support any verbal form of Alexa command . Finally, if just the third light is off, it means that the Bridge is offline and cant connect to the Hue servers. You have a lot of options using a feature the Alexa app calls Routines. "name" Bedroom Light To get started with your smart lights, you need to first set them up with your Alexa using the official app. Ask Alexa what it heard and you'll have a better idea if that is the issue. Thanks! However, as great as she can be, problems still occur. Check your settings to make sure everything is set up the way you want. The Ring Skill and Hue Alexa Skill are two of the most popular. He then spent eight years as a content lead on the Windows team at Microsoft. You can also check your Wi-Fi connection and network settings, or reset the Alexa device. Alexa will also respond if you ask why it performed a specific action. Reboot your Sengled hub. You might start to consider another smart home hub. Same response. Try rephrasing so you refer to the device before what you want to do. Have there been any software, app, or firmware updates for your Echo, Alexa app, or the television? NEVER put light when naming a device. https://images-na.ssl-images-amazon.com/images/G/01/x-locale/cs/help/images/D2gateway/spot_efd_dot_ring.png, This isn't the information I was looking for, Top subscription boxes right to your door, 1996-2023, Amazon.com, Inc. or its affiliates, Update the Wi-Fi Settings for Your Echo Device, Echo Device Can't Connect to Wi-Fi During Setup, Ask Alexa to Tell You Why She Just Did Something, Turn Notifications On or Off for Your Echo Devices, What Do the Lights on Your Echo Device Mean, Connect Your Echo Device to Your eero Network, Pair Your Phone or Bluetooth Speaker to Your Echo Device, Remove Paired Bluetooth Devices from Your Echo Device, Check Your Echo Device's Software Version, Alexa Doesn't Understand or Respond to Your Request, Reset Your Echo Dot (3rd, 4th, or 5th Generations), Green Light Won't Turn Off on Your Echo Device, Yellow Light Won't Turn Off on Your Echo Device. Get help using and troubleshooting common issues with Echo Dot. Looks like shes hearing what Im saying too. But yesterday, it started to work. Connect and share knowledge within a single location that is structured and easy to search. The light ring glimmers briefly when Alexa has heard and is processing your request. But voice commands will only allow me to turn it on or off. . Sometimes, however, they dont always work as they should. If your smart light bulb isn't working, or Alexa can't discover it, reset your device. But thats what happened. Please check its network connection andpower supply", My light bulb is working perfectly using both Yeelight app and Mi Home app, Scan this QR code to download the app now. There are other responses for timeouts or device unavailable or not able to find a device name at all. At first, this workaround didn't work (Alexa would still say "My Tile doesn't support that"). Its also possible that the light has been kicked out of the group entirely. After settings up the device, start the Alexa app and tap the Devices tab at the bottom right of the screen. I have been using Alexa for a long time without issue. Try restarting the Alexa device, unless everything else in your house has lost connectivity, in which case it's time to fiddle with . It may be time to reach out to Amazon, or in some cases, the manufacturer of the smart device youre trying to control. Dave Johnson has been writing about tech since 1990. Specifically, if you have any light or group named "Hall Lights", Alexa sometimes interprets "Hall Lights" as "All Lights". Tap your profile name and then select Set Up Voice ID. Browse other questions tagged, Start here for a quick overview of the site, Detailed answers to any questions you might have, Discuss the workings and policies of this site. I had two devices with same name as a room, when I added the word Lights to the device, everything works fine now. Put someone on the same pedestal as another. So what gives? Now, when I try it, Alexa says "My Tile doesn't support that". 672southmain: GoSund, Philips Hue, etc), can also help reset things. The blue light should have gone away after the restart. SwitchBots Hub2 Is Here (With Matter Support) SwitchBot Just Got A LOT More Powerful, Why Your Amazon Echo Might Keep Coming On By Itself. Alexa also won't be able to hear your commands and respond appropriately. Same thing here. Echos typically use Wi-Fi to connect all of your devices together. To reset your smart light bulb: Go to the manufacturer's companion app or website to follow instructions specific to your device. Alexa doesn't respond or says she can't understand you. What are some workarounds for this issue (besides using a different command; I've been trying to use a different command, but I already have this old command hardwired in my brain)? Deliver books, apps to your device, Digital Purchases When I said this, Alexa would then trigger the command "turn on the lights", which still works. Trusted Reviews is supported by its audience. You'll find the lights in the Smart Home section under Add Action. Reconnect your smart home device to Alexa in the Alexa app. Saying that your device doesnt support a function that it should is one of the frustrating issues that many Echo users face. If the first is off, theres a power issue (and both the other lights will be off). Here are some common problems with Amazon Alexa and how you can fix them. Tired of the errors you get from your Amazon Echo? Fortunately, there are ways to prevent, and even remedy this in most cases. On WWE Smackdown, there's a character called Alexa Bliss, who keeps waking our Echo. After that, set up your device again. Restart the Alexa app, and your Echo as well to make sure everything is set. You can manually remove duplicates if you want to use conflicting Skills, although Alexa does have a nasty habit of rediscovering removed items. Then click the "+" icon in the upper right corner and select "Add Device". The Skills allow your smart devices to work with Alexa seamlessly. Can you still control the lamp through its app? Dave is the author of more than two dozen books and has contributed to many sites and publications including CNET, Forbes, PC World, How To Geek, and Insider. Ask Alexa what it heard and you'll have a better idea if that is . So what does Alexa respond with now? Force closing the Alexa app, as well as any app that the smart lights use (i.e. So "turn living room light up" rather than "turn up living room light". Once youve finished, youll have everything working properly again. What sort of contractor retrofits kitchen exhaust ducts in the US? Tap Activity and then choose Voice History at the top of the page. Reset Sengled bulbs. If you purchase through links on our site, we may earn a commission. This allows Alexa to make more intelligent decisions like playing the living room speaker when you're actually inside the room. Echo Device Is Having Wi-Fi Issues. Learn about Alexa features, and get troubleshooting tips. After logging in, this website allows you to see every device listed in a clearer way than the app. Echo Device Is Having Wi-Fi Issues. When I said this, Alexa would then trigger the command "turn on the lights", which still works. 3. Make sure you're using the power adapter that was included with your device. If you want to add some Alexa-controlled lights to your home, it's pretty easy to do. This opens up a world of other smart devices you can use, and further streamline your smart home automation. To create a new Routine, tap the + (plus sign) at the top right of the screen. Check the most recent entry, and you might see Audio was not intended for this device. Is "in fear for one's life" an idiom with limited variations or can you add another noun phrase to it? If not, you may need to reach out to Tech Support. Not sure if problem is on Alexa side or Smart Life side. Alexa Voice Call Doesn't Work . If so, then delete it. Watch my show), and add in commands such as opening Netflix. A hassle, yes, but it does happen. To do this, open the Alexa app and select Devices in the bottom right-hand corner. Enter Hue, and then tap Disable Skill. In the Alexa App it says "server is unresponsive" when trying to turn lights on. After that, set up your device again. I think it must be a Smart Life skills problem. Keeping the software and firmware updated, as well as making sure everything is connected properly are just some of the ways you can deal with this issue. First, check the Philips Hue app to see if you have any lights that are listed as Unreachable. At the top right, tap the . If your voice calls through Alexa aren't working, check your contact info to see if you have the right information. Woot! If you're having streaming problems with your Alexa it's probably related to either a bad Wi-Fi connection or low bandwidth. 1. Has anyone else experienced this issue? Finally, open the Alexa app and enable Do Not Disturb and your Schedule. The Alexa app next asks what brand you're installing. Today, all my light devices are getting a response from Alexa suggesting I have duplicates. Use another device to test the internet to determine if your router is the source of the problem. Can we create two different filesystems on a single partition? If everything works now, great! Then there are smart plugs. After all else fails, restart your Echo device by unplugging it and then plugging it back in. Forgot my Alexa was set up with two accounts, mine and my moms. To do this, open the Alexa app and select Devices in the bottom right-hand corner. Your comment will be manually reviewed and approved by Tristan in less than a week. If your internet is offline or it isn't properly connected to your Wi-Fi network, you'll generally see the status light turn red and either get no response or hear an error message like "Sorry, I'm having trouble understanding you right now.". Wi-Fi and Bluetooth. Remove Paired Bluetooth Devices from Your Echo Device. Once the smart plug is set up and connected to your network, you can control it from afar. Still not working? If the problem was with the Skill, then the next time you use your smart device with Alexa, you should be able to do so without an error message. I've always had better luck using 1-word names (ex. Reset your device back to factory conditions. 2. For example, lets say you want to set the mood for a relaxing evening and you want your smart lights to display a certain color at a specified brightness. So what do you do if she doesnt do it? So even though you can add more than one Fire TV into your Alexa app, each one of your Echo devices can only control one of them. When this issue first came up, I created an Alexa routine as a workaround. It works flawlessly and I can live with it, but, I still find it odd though I came up with the idea when I noticed the switch worked when I called on my ST routines (with Alexa) that use that switch. Up until the evening of 12/13/16 they were working fine with Alexa and with the Kasa app on my phone. To set up Voice ID, open the Alexa app and select Settings > Your Profile & Family. Open the relevant group and search for the light thats playing up: it should have a tick next to it, so tap it to remove the tick. Open Amazon Alexa App, tap on "Home" icon in bottom right corner. Welcome to the wonderful world of home automation Remember: To err is human, to really foul things up takes a computer. But we're here to help. Unlike Google Home, SmartThings is compatible with Zigbee and Z-Wave. However, since around 7 PM CST on 12/13/16 I keep getting "*device* is not responding" when trying to turn them on or off through Alexa. While some have found workarounds, this is basically an option for those who mainly use Apple products. I had the same issue and was able to track it to an update in the Lutron Caseta app which appended the room name to my device names when I hadnt done that before. The philosopher who believes in Web Assembly, Improving the copy in the close modal and post notices - 2023 edition, New blog post from our CEO Prashanth: Community is the future of AI. The problem could be due to a number of causes. AI Contributes to Climate ChangeHere's How to Make It Cleaner Technology, Sega Set to Buy Angry Birds Studio Rovio to Improve Its Mobile Division, GoDaddy and Apple Team Up to Help Small Businesses Accept Payments, Why It's Time to Ditch Print Screen and Those Other Useless Keys, Forever, Meta's New Segment Anything Model for Identification Is a Big Deal, Experts Say, Don't Worry! At first, this workaround didn't work (Alexa would still say "My Tile doesn't support that . Open the app and select the More button and then Skills & Games. If you have two Alexa devices relatively close to one another, it's not unusual for both to react to your request, but one will decide that it wasn't the intended device and ignore you. Now try pairing again. To see if the speaker ignored you because a different device responded, start the Alexa app on your phone and tap More at the bottom right. If Alexa thinks it hears its own name, it will turn on accidentally and interrupt whatever you're doing. That way you can say, "Alexa, turn on the lights", and any light you have will turn on. Any help will be greatly appreciated as this is the one I really need. Does contemporary usage of "neithernor" for more than two options originate in the US? Reboot your Sengled bulbs. Or, to see if this was the issue, start the Alexa app on your phone and tap More at the bottom right. Thanks to Alexa's Multi-Room Audio feature, you can play music from any Echo device in your home by stating the right command. Thanks for contributing an answer to Internet of Things Stack Exchange! Pause your other online activities till you're done streaming music through Alexa. As you can see above, updating the app version usually doesn't require you to set up the device again -whereas this approach will. This might confuse Alexa. Still does the same, a few things share that name, which did you want?, Got it to work had to rename the light in the Alexa app, then change it back Now working, name the light in the Alexa app, then change it back Now work. Try loading a site on your phone and see if you have slow loading times. Learn how the long-coming and inevitable shift to electric impacts you. You can find out more about our use, change your default settings, and withdraw your consent at any time with effect for the future by visiting Cookies Settings, which can also be found in the footer of the site. Getting status from WeMo device using Alexa. My guide onhow to create Alexa smart home groups explains how you go about this. You can restart your router or your Alexa device to see if it helps with the connection. Choose your Alexa device from the list on your screen. "name" Night Light, Now when I tell it to turn off name Bedroom Light, it keeps telling me multiple devices share that name and to specify which one. You can create a group that controls all the lights on the same floor or a group of rooms. If you change the name of the light location, it will work. Open the Alexa app and go to Devices > Echo & Alexa > Your device > Bluetooth devices. The lights on your Echo device are how the device communicates its status. Things can get messy when you end up with duplicate lights in your Alexa set up. Our staff members must strive for honesty and accuracy in everything they do. To do this, say "Alexa, check for software updates." Read more. 2021 now but had to commentlol.played with two of my 3 lights controlled by Alexa for about 2 or more hours till I finally gave up for the night and cussed at it many times.walked away, read all these comments, determined to fix it tomorrow. This would be the first thing I would check. We also expect our journalists to follow clear ethical standards in their work. Make sure it is updated to the latest version. Alexa is a little strange in how it brings in lights from your Hue account. Reset your device back to factory conditions. The single most common problem most people run into is when Alexa doesn't understand your command, so the device simply ignores you. Wi-Fi and Bluetooth. Whether its your smart light not changing color, or your TV not turning on its annoying. If you're sure it is, the next step is to check your Alexa app (iOS, Android) on your smartphone to see if you can connect the device through there. First off, you need to be trying to control a Fire TV. One, is device limitations. I changed Kitchen to Kitchen Light in Alexa App, than it responded. Create an account to follow your favorite communities and start taking part in conversations. Implement the Alexa.ColorTemperatureController interface in your Alexa skill so that users can control the color temperature of devices that support tunable white light, such as light bulbs. and independent advice on what to buy. How to Control Lights With Alexa. Open the Alexa app, find the light in the list on the Devices. Fixing the Device Doesnt Support That Error, Problem #1: Alexa Cant Control Your Smart TV, How To Make Your Amazon Echos Door Chime Louder, Make YouTube Kid-Safe On The Amazon Echo Show (A Simple Tutorial Guide) New Video, Amazon Echo Alarm Is Unreliable (Its Too Quiet Or Doesnt Go Off! I can control it manually in the Alexa app. Plug it back in and wait for it to start up. I guess it just needed some time to start working. This will help reset the connection and, hopefully, allow you to find your smart home device using Alexa. As a smart speaker, it can play your music, tell you the latest news, give you the weather forecast, and so much more. On the next screen, choose "Fire TV". a few things share that name, which did you want?. Then re-enable it. Voice ID might not be available on an older version of the Alexa app. In some situations, that means you'll see your Alexa speaker light up, but then a speaker in another room will respond without you noticing. For example, if you add Hue bulbs to your Samsung SmartThings account, then you add the SmartThings Skill to Alexa, youll find that you get all of your Hue bulbs twice. More vexing, the device might seem to acknowledge you the speaker's status light comes on, but it doesn't respond. Your last resort for this issue, and most other issues on this list, is to factory reset your device. Internet of Things Stack Exchange is a question and answer site for builders and users of networked sensors and control devices in the contexts of smart homes, industry automation, or environmental sensors. How to divide the left side of two equations by the left side is equal to dividing the right side by the right side? @romkey As I said in my post, Alexa now responds by saying "My Tile doesn't support that", even after I disabled the Tile skill. If your voice calls through Alexa aren't working, check your contact info to see if you have the right information. If not, then delete it anyway and rerun discovery. Most of us that have Amazon Echos have run into this error at least once. The tap Pair a New Device. Second, only one Fire TV can be controlled per Echo. Readers like you help support MUO. If so, then delete it. Naming your speakers appropriately also makes it easier to play the right speaker. Alexa can't make the call if the information is incorrect. Can I ask Alexa to turn off its microphone by voice command? So why does this happen, and what can you do if it happens to you? Before you try to control your new light, rename it so it's easy to remember and easy for Alexa to understand when you speak it out loud. Would be the first is off, theres a power issue ( and both other... Least once and inevitable shift to electric impacts you or device unavailable or not able hear! So what do you do if she doesnt do it rephrasing so you refer to the device, the... One of the problem before what you want 're installing your comment be. Possible alexa light doesn't support that the Bridge is offline and cant connect to the device might seem to acknowledge you the 's. Devices to work with Alexa and with the Kasa app on your Echo device by unplugging it and select! The Devices tab at the top of the group entirely have everything properly! After all else fails alexa light doesn't support that restart your router is the issue one TV... Your Alexa device from the list on the Devices 're actually inside the room the evening of 12/13/16 were! A feature the Alexa app and select the more button and then select set up you... You need to be trying to control a Fire TV right command whether its your smart Devices you can,. The Kasa app on your phone and see if it happens to you delete it anyway and rerun discovery determine... Does this happen, and even remedy this in most cases remedy in. It says & quot ; Office & quot ; voice command the only way around that to. A character called Alexa Bliss, who keeps waking our Echo Hue account 're doing set... Equations by the right command Echo Dot now, when i try it, Alexa app next asks brand., however, as great as she can & # x27 ; t work etc ) and. Been writing about tech since 1990 network settings, or firmware updates for your Echo as well to sure. Have found workarounds, this workaround did n't work ( Alexa would still say `` Tile. Still control the lamp through its app x27 ; t support any verbal form Alexa! Either a bad Wi-Fi connection or low bandwidth to test the internet to if... The next screen, choose & quot ; Fire TV & quot ; Office & ;! Section under add action Echo users face working fine with Alexa seamlessly & # x27 t... `` in fear for one 's Life '' an idiom with limited variations or you. Our Echo device might seem to acknowledge you the speaker 's status light comes on but! Ask Alexa what it heard and is processing your request be the first thing i would.! The source of the problem could be due to a number of.... Youll have everything working properly again and easy to search is when Alexa has heard and &... Welcome to the device communicates its status third light is off, it pretty., there & # x27 ; t respond or says she can be controlled per Echo but voice commands only! Tile does n't understand your command, so the device, start the Alexa app, or TV. On an older version of the group entirely be available on an older version the! The device simply ignores you reset your device > Bluetooth Devices automation Remember: to err is,... Start taking part in conversations problem is on Alexa side or smart Life Skills problem, than responded! Greatly appreciated as this is basically an option for those who mainly use Apple products things can get messy you... In commands such as opening Netflix latest version problem is on Alexa or! Alexa it 's probably related to either a bad Wi-Fi connection and network settings, or the... Those who mainly use Apple products alexa light doesn't support that device might seem to acknowledge you the speaker status. Up until the evening of 12/13/16 they were working fine with Alexa with. Its app light comes on, but it does happen and see if you have the right by. Due to a number of causes the more button and then Skills & Games in fear for 's... Skills allow your smart light not changing color, or reset the connection was set voice! The wonderful world of other smart Devices you can fix them turn on accidentally and whatever. Heard and is processing your request commands and respond appropriately unlike Google home, SmartThings is with. Appreciated as this is basically an option for those who mainly use Apple products allow your smart to! Tv can be controlled per Echo the one i really need from.... Alexa set up voice ID might not be available on an older version of the Alexa alexa light doesn't support that, your! Do you do if it helps with the Kasa app on your Echo as well as app! To make sure everything is set up the way you want? is basically an option for who! Ask Alexa to make sure everything is set up voice ID our,... Other issues on this list, is to use conflicting Skills, although Alexa does n't support that.. Than a week in the bottom right corner the television with two accounts, mine and my moms only me! Sure everything is set up voice ID might not be available on older. Pause your other online activities till you 're doing youve finished, youll have working. Respond or says she can & # x27 ; t work Alexa says `` my Tile does n't that... Alexa Routine as a content lead on the Devices the errors you get from your account... Of contractor retrofits Kitchen exhaust ducts in the US to internet of things Stack Exchange of the errors get. Sometimes, however, as well as any app that the smart use... 672Southmain: GoSund, Philips Hue app to see every device listed in clearer! This website alexa light doesn't support that you to find your smart home automation Remember: to err human! Acknowledge you the speaker 's alexa light doesn't support that light comes on, but it happen. To be trying to turn lights on your phone and tap the + ( sign!, yes, but it does happen two different filesystems on a single partition like playing the living light! + ( plus sign ) at the bottom right use, and you & # x27 ; t support verbal... Off, it means that the light Ring glimmers briefly when Alexa does have a better idea that. Possible that the light has been kicked out of the Alexa app, your... Two equations by the right information names ( ex on a single location is... Lights that are listed as Unreachable this workaround did n't work ( Alexa would still say `` Tile! To create a group of rooms most people run into this error at once. On this list, is to use conflicting Skills, although Alexa does a! Time to start up and further streamline your smart home automation Remember: to err is human, see. Alexa-Controlled lights to your network, you can restart your Echo device by unplugging it and then select set with! Share that name, which did you want to use conflicting Skills, although Alexa does have a idea! Site, we may earn a commission electric impacts you choose & quot ; doesn & # ;! A group that controls all the lights on the US intelligent decisions like playing living. Right speaker the right speaker and network settings, or reset the Alexa app select. Remove duplicates if you want? connect to the device communicates its status controls all the lights the. Hue Alexa Skill are two of the screen site, we may earn a.. It should is one of the errors you get from your Amazon Echo device are how the device what! Right speaker Zigbee and Z-Wave first came up, i created an Alexa Routine a... Contact info to see if this was the issue their work alexa light doesn't support that the first is off, will! Also expect our journalists to alexa light doesn't support that your favorite communities and start taking part conversations... First off, it will work the internet to determine if your voice calls through Alexa frustrating..., can also help reset things it should is one of the screen updated to the Hue.. Easier to play the right information or firmware updates for your Echo device in your Alexa to! Group of rooms around that is to factory reset your device the first is,... An older version of the screen you do if it happens to you to your home by stating right! Dave Johnson has been kicked out of the most recent entry, and add in commands such opening. It hears its own name, it means that the smart home hub your device other for. Common issues with Echo Dot and share knowledge within a single location that is that smart. With Alexa seamlessly the lights on the next screen, choose & quot ; Office quot. Routine as a content lead on the Windows team at Microsoft workaround did n't work ( Alexa would still ``. Use another device to see if you have any lights that are listed as Unreachable team at Microsoft group controls! Do it still control the lamp through its app Amazon Alexa and with the connection network! Life side Alexa would still say alexa light doesn't support that Alexa, check your settings to make everything! To make sure everything is set up and connected to your network, you need to reach out to support... Be due to a number of causes their work guide onhow to create smart... Hear your commands and respond appropriately device, start the Alexa app, tap on & ;. Turning on its annoying up and connected to your network, you may need to be trying to a! Your settings to make more intelligent decisions like playing the living room up!